Workplace injuries can be overwhelming — both physically and emotionally. One moment, you’re going about your day as usual; the next, you’re facing uncertainty, paperwork, and a disruption to your routine. Whether it’s a fall, a strain, or a more serious incident, it’s not always clear what steps to take or what you’re entitled to.
The good news? You’re not alone. Workplace health and safety laws in Australia are designed to protect employees and provide support when things go wrong. Understanding your rights — and what to expect in the days and weeks after an injury — can make a huge difference in how well and how quickly you recover.
If the process seems confusing or you’re unsure where to start, speaking with a local expert like a solicitor Burwood workers trust can help you navigate it more confidently and ensure nothing important gets missed.
Let’s walk through what typically happens after a workplace injury — and what you can do to protect your health, your job, and your future.
Step 1: Get Medical Attention
Your health should always come first. No matter how minor the injury seems, get it checked out. Some issues (like back injuries or concussions) can appear minor at first but worsen later.
You can either:
- Visit your GP
- Head to the emergency department
- Call for an ambulance, depending on severity
Tell the treating doctor the injury happened at work. They’ll provide a Certificate of Capacity (also known as a WorkCover certificate), which is essential for making a workers compensation claim. Keep a copy for your records.
Step 2: Report the Incident to Your Employer
This step is crucial. Even if you’re still deciding whether to make a formal claim, you should notify your employer of the injury as soon as possible — preferably in writing.
Most workplaces have an incident report form or a system for recording workplace injuries. Reporting the incident promptly helps:
- Ensure the details are recorded accurately
- Prevent disputes later on
- Comply with workplace health and safety requirements
You’ll also be helping to prevent future accidents by alerting your employer to any unsafe conditions or practices.
Step 3: Lodge a Workers Compensation Claim
If you need time off work, medical treatment, or financial support, the next step is lodging a workers compensation claim through your state’s regulatory body (e.g. SIRA in NSW, WorkSafe in Victoria, etc.).
You’ll need to complete a claim form and submit it along with your Certificate of Capacity. Your employer and their workers compensation insurer will handle the claim — and you should receive a response within a set timeframe (usually within 7–14 days in NSW).
Once approved, your workers compensation benefits may cover:
- Medical and hospital expenses
- Rehabilitation services
- Weekly payments if you’re unable to work
- Travel expenses related to treatment
- Lump sum payments for permanent impairment (in some cases)
If your claim is rejected, or if there are delays, you have the right to appeal or seek legal advice.
Step 4: Understand Your Rights at Work
It’s natural to worry about your job after a workplace injury, but remember: the law offers protection.
Under workers compensation legislation, your employer must:
- Make reasonable efforts to help you return to work (even in a modified role)
- Not fire you simply because of the injury (protections apply for at least 12 months)
- Cooperate with your return-to-work plan and medical providers
Your workplace must also maintain a return-to-work program, and you have a right to be involved in decisions about your recovery and duties.
If you feel pressured, sidelined, or unfairly treated during this time, keep detailed notes — and don’t hesitate to seek professional advice.
Step 5: Rehabilitation and Returning to Work
Getting back to work is an important part of recovery — not just financially, but mentally and emotionally too. However, returning too early or without proper support can slow your healing.
Your GP and insurer will work together with your employer to develop a return-to-work plan, which might include:
- Reduced hours or duties
- Workplace modifications
- Ongoing medical reviews
The goal is to help you transition safely and gradually back to your full role. If your injury prevents you from returning to the same position, vocational retraining or job placement assistance may be available.
Communication is key here. Be open about how you’re coping physically and mentally, and raise concerns early if your return-to-work plan isn’t working for you.
Step 6: Know When to Get Extra Help
While many workplace injuries are handled smoothly, some situations are more complex. You might find yourself:
- Struggling to get your claim accepted
- Receiving reduced or delayed payments
- Being pressured to return before you’re ready
- Facing discrimination or dismissal because of your injury
In these cases, it’s helpful to speak with someone who understands the system. A lawyer who specialises in workers compensation can advise you on your rights, help you challenge unfair decisions, or support you through disputes.
They can also assess whether you’re eligible for additional compensation, such as a lump sum payout for permanent impairment or damages for negligence in cases where your employer failed in their duty of care.
Common Mistakes to Avoid
Here are a few pitfalls that can complicate the process:
- Not reporting the injury promptly — this can hurt your credibility and delay your claim
- Continuing to work through the pain without seeing a doctor — this can worsen the injury and reduce your entitlements
- Assuming you’ll be looked after without documentation — keep everything in writing, from doctor’s notes to conversations with your employer
- Signing agreements you don’t fully understand — always read the fine print and seek legal advice before signing any settlements
Being proactive and informed helps you stay in control and avoid delays or disputes.
Looking After Your Mental Health
A workplace injury can impact more than just your body. The stress of being off work, dealing with paperwork, and facing uncertainty can take a toll on your mental wellbeing.
Don’t ignore how you’re feeling. Talk to your GP or a psychologist if you’re experiencing anxiety, depression, or burnout. Some workers compensation insurers will cover mental health treatment as part of your recovery.
Staying connected with colleagues, maintaining a routine, and celebrating small milestones during recovery can also make a big difference.
Getting injured at work is never part of the plan — but knowing what to expect and how to navigate the process can help you move through it with confidence. With the right support, clear communication, and a focus on your recovery, you can protect your rights and return to work safely when the time is right. Whether it’s your first time dealing with workers compensation or you’ve been through it before, remember: you don’t have to go through it alone.
